- Engagement: 2011 → 2022
- Client: Universalna Insurance is Part of the global financial group Fairfaxa, Ukraine
- Type / Platform: Enterprise SaaS-like suite (on-prem first, than in a cloud), Web
- Team (scaled over time): 4–12 Developers, 1–3 Business Analysts, 2–4 QA Engineers
- Omnichannel sales: agents, in-house sellers, and company website
- End-to-end policy lifecycle: quoting → issuance → endorsements → renewals → cancellations
- Integrations with external distributors and banks
- Financial accruals module for internal & regulator reporting
- Low-code builders for products, approvals, and claims workflows
Universalna Insurance is TOP – 10 insurance companies of Ukraine Part of the global financial group Fairfaxa insurer serving nationwide retail and corporate customers.
During 2011–2022 the company invested in a multi-year modernization program to standardize core processes, expand digital channels, and improve reporting accuracy and speed
- Fragmented sales & servicing: Multiple tools and manual steps across agents, branches, and contact center
- Limited digital reach: Website lacked robust direct-to-consumer flows and real-time pricing/bind
- Partner ecosystem growth: Need to integrate with external distributors and bank partners for embedded insurance
- Financial transparency: Manual accruals and spreadsheet workflows slowed close and complicated filings to the regulator
- Product agility: Launching new insurance products required developer cycles and lengthy release processes
- Quality at scale: A decade of expansion demanded regression-safe delivery and testable processes
- Agent and back-office portals for quotation, underwriting rules, policy issuance, endorsements, renewals, cancellations.
- Central policy record with audit trail and document generation (binders, policies, letters)
- Website flows for real-time quote → bind → payment, with order tracking and policy e-delivery
- External distributors & banks: onboarding via standardized APIs, secure data exchange, partner pricing and eligibility checks, and policy issuance callbacks
- Payment providers and notifications (email/SMS) for premium collection and customer comms
- Accruals engine aligned to insurance accounting specifics (earned/unearned premium, claims reserves)
- Period-close automation and reporting packs suitable for internal management and regulator submission
- Product builder: define coverages, pricing parameters, endorsements, documents
- Approval workflow builder: configurable rules, SLAs, and routing for underwriting and policy changes
- Claims workflow builder: FNOL intake, triage, assessments, payments, recoveries, and subrogation stages
- Iterative multi-year roadmap with domain-driven modules; automated tests across critical flows; release checklists and rollback plans
- Tech stack (representative across phases): Enterprise web platform with modular services. Java, Spring, MS SQL, RabbitMQ, automated testing (Selenium). Exact components evolved during 2011–2022
Omnichannel growth: Agents, internal sellers, partners, and website operated on a single source of truth—improving quote-to-bind conversion and reducing rework.
Faster product launches: Low-code builders cut time-to-market for new products and endorsements from weeks to days.
Regulatory confidence: Automated accruals and standardized reporting reduced manual effort and filing risk.
Operational efficiency: Integrated workflows decreased cycle times for policy changes and claims handling.
Partner expansion: Bank and distributor integrations unlocked embedded sales channels and cross-sell opportunities.
- 4–12 Developers
- 1–3 Business Analysts
- 2–4 QA Engineers