A unified enterprise platform for life-insurance operations in Ukraine

LIFE-OFFICE is an enterprise web platform created for Brokbusiness Life, a Ukrainian life insurance company. The system supports the full lifecycle of life-insurance contracts: from product configuration and premium calculation to contract conclusion, payment tracking, commissions, and claims. By consolidating core insurance processes into a single solution, LIFE-OFFICE provides a unified operational environment for underwriters, sales agents, back-office staff, and management.
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Quick facts
  • Single system covering all life-insurance products in the company
  • End-to-end policy lifecycle: from premium calculation to claims
  • Centralized client and contract registry for the entire enterprise
Client info

Brokbusiness Life is a Ukrainian life insurance company serving both individual and corporate clients across the country. The company operates an extensive sales network and manages a diverse portfolio of life-insurance products, requiring robust, reliable, and secure IT support for day-to-day operations.

Challenge
  • Standardize premium calculation for all life-insurance products in one system
  • Support a formalized, transparent process for contract conclusion
  • Maintain a centralized, up-to-date registry of clients and contracts
  • Effectively manage a large, hierarchical sales network across regions
  • Ensure flexible, role-based access control for different user groups
  • Streamline payment processing, commissions, and claims handling within a single platform
Solutions
  • Product & premium engine: Unified calculation of insurance premiums for all company products, with configurable rules and parameters.
  • Contract conclusion workflow: Guided business processes for creating, approving, and issuing contracts, reducing manual errors and inconsistencies.
  • Document generation: Automated creation of policy documents, schedules, and related paperwork directly from contract data.
  • Centralized registry: Single source of truth for clients and contracts, enabling reliable reporting and operational control.
  • Sales network management: Tools for managing the entire sales hierarchy (agents, branches, regional offices), including performance tracking and commission structures.
  • Flexible hierarchical permissions: Role- and hierarchy-based access control to ensure data security and clear segregation of responsibilities.
  • Payment processing & commissions: Recording and tracking of premium payments, commission calculation, and commission management for agents and partners.
  • Claims management: Registration and handling of claims, with full linkage to policies and client data.
Technologies
Hibernate
Java
JavaScript
JSF
MySQL
Spring
WebFlow
Business impact

With LIFE-OFFICE, Brokbusiness Life obtained a single, integrated platform for managing its life-insurance operations. The system helps to:

 

Accelerate policy issuance and reduce manual processing

Improve consistency and transparency of premium calculations and contract handling

Provide better visibility into sales network performance and agent activity

Simplify daily operations related to payments, commissions, and claims

Strengthen security and compliance thanks to granular, hierarchical access control

 

Overall, LIFE-OFFICE supports more efficient, controlled, and scalable growth of the life-insurance business.

Team
  • 5 Software Engineers
  • 2 QA Engineers
Looking to modernize your insurance operations with an integrated platform like LIFE-OFFICE?
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