A unified insurance automation platform modernizing policy servicing, reporting, and partner operations
A comprehensive automation platform designed for Insurance Company XMSK, covering the full insurance lifecycle — from quoting and issuance to claims and reporting. The system unified all product lines under one platform, supporting agents, in-house teams, and direct digital channels. Configurable builders allowed rapid creation of new insurance products and business rules without developer intervention. Automated accounting and regulatory reporting increased accuracy and timeliness of financial submissions
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Quick Facts:
  • Engagement: 2015 → 2021
  • Client: Insurance Company XMSK (ХМСК)
  • Type / Platform: Enterprise Insurance Management Suite (on-prem), Web
  • Scope highlights: Policy automation for main insurance lines: MTPL, Accident, Financial Risk, Property & Fire; End-to-end policy lifecycle and claims servicing; Integrations with agents, distributors, and regulators; Automated financial accruals and compliance reporting; Low-code builders for products and workflows;
Client Info:

Insurance Company XMSK (ХМСК) is a regional insurer providing coverage for vehicle owners, individuals, and businesses across civil liability, accident, financial risk, and property domains. During 2015–2021, the company initiated a major transformation to modernize its core business systems, expand its partner ecosystem, and digitize policy administration and reporting

Challenge:
  • Fragmented processes between product lines and departments
  • Limited online presence and manual policy issuance
  • Growing demand for distributor and bank integrations
  • High dependency on spreadsheets for financial reporting
  • Slow time-to-market for new or updated insurance products
  • Increasing operational complexity and regulatory compliance requirements
Solution:
  • Unified Policy Management Platform: Centralized quotation, underwriting, policy issuance, renewal, and cancellation workflows. Unified policy records ensured traceability and auditability
  • Digital Channels & Partner Connectivity: Web portal for direct client and agent operations; integrations with partner distributors and banking systems through standardized APIs
  • Financial & Regulatory Automation: Automated accruals engine for insurance-specific accounting; period-close workflows; regulator-ready reports generation
  • Low-Code Builders: Configurable product, workflow, and approval builders enabled business users to modify coverage, pricing, and routing rules independently
  • Technology & Delivery: Iterative delivery approach with continuous QA validation. Representative tech stack: Java, Spring, MS SQL, messaging middleware, automated testing tools
Business impact:

Operational Unification: One platform for all major insurance lines improved efficiency and eliminated redundant processes.

Regulatory Compliance: Automated accruals and reporting improved accuracy and reduced manual effort.

Partner Growth: Open APIs allowed smooth onboarding of distributors and banks.

Agility: New product setup and pricing changes reduced from weeks to days.

Customer Experience: Faster policy issuance and claims processing improved client satisfaction and retention.

Team:
  • PM/BA
  • 4 Developers
  • 1 QA
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