End-to-end front- and back-office automation for a Ukrainian insurer, digitizing business processes and customer servicing
We designed and implemented a comprehensive insurance management platform for Provita, covering both customer-facing and internal business operations. The system unified policy sales, underwriting, claims handling, and financial control into one environment, replacing manual workflows with automated digital processes. The front-office application enabled agents to issue and service policies efficiently, while the back-office supported policy accounting, reporting, and management oversight
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Quick Facts:
  • Engagement: 2008 → 2013
  • Client: Insurance Company Provita, Ukraine
  • Type / Platform: Web-based enterprise system (front-office + back-office)
  • Scope highlights: Policy management and claims workflows; Digital agent portal and internal administration tools; Business process automation across departments;
  • Team: 1 PM, 1 BA, 5 Developers, 1 QA
Client Info:

Insurance Company Provita (legal name: TDV “Insurance Group Provita”) was founded in 2004 in Rivne region, Ukraine. The company offered vehicle (CASCO, OSAGO) and medical insurance products for retail customers. Provita operated regionally with a focus on affordable personal and motor insurance products

Challenge:
  • Slow policy issuance and claims processing
  • High error rate in manual data entry
  • Limited visibility for management and auditors
  • Lack of integration between sales agents and accounting units
Solution:
  • Front-office automation: Agent portal for quotation, policy creation, renewals, and claims registration
  • Back-office system: Tools for underwriting control, accounting, and reporting aligned with insurance standards
  • Process automation: Business rules for policy validation, document generation, and financial postings
  • Integration & workflow: Secure data synchronization between branches, real-time updates of policy and claim statuses
  • Technology & delivery: Web-based architecture built on Java and SQL Server; modular design enabling future extensions
Business impact:

Operational efficiency: Reduced policy issuance time from hours to minutes.

Data accuracy: Eliminated duplication and manual reporting errors.

Transparency: Unified dashboards for management and compliance audits.

Scalability: Architecture prepared for additional product lines and integrations.

Customer satisfaction: Agents could serve clients faster with automated processes and real-time policy updates.

Team:
  • 1 Project Manager
  • 1 Business Analyst
  • 5 Developers
  • 1 QA
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