A digital transformation of insurance operations with unified sales, servicing, and financial automation
We developed and implemented an end-to-end insurance automation platform for Insurance Company MSK, unifying sales, underwriting, claims, and financial reporting within a single environment. The system empowered internal teams and agents to manage the entire policy lifecycle efficiently while providing digital tools for customers to obtain quotes and purchase policies online
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Quick Facts:
  • Engagement: 2015 → 2020
  • Client: Insurance Company MSK (Ukraine)
  • Type / Platform: Enterprise Insurance Automation Suite (on-prem → cloud migration)
  • Scope highlights: Unified sales and policy servicing system; Low-code builders for product and claims configuration; Integration with payment gateways and partner APIs; Financial and regulatory reporting automation; End-to-end QA and testing framework;
Client Info:

Insurance Company “MSK” has operated in Ukraine since 2001, offering a comprehensive portfolio of insurance services for individuals and businesses. With 22 active licenses (10 mandatory and 12 voluntary), the company focuses on providing professional, high-quality insurance coverage, primarily serving Kharkiv and the Kharkiv region. Its partners include leading industrial enterprises and associations such as the Motor (Transport) Insurance Bureau of Ukraine and the Kharkiv Union of Insurers

Challenge:
  • Fragmented sales and servicing tools across departments
  • Limited online sales capabilities and lack of real-time policy issuance
  • Manual data collection for financial and regulatory reporting
  • Slow product configuration cycles requiring developer involvement
  • Need for modern QA processes and consistent delivery pipeline
Solution:
  • Unified platform: Centralized web solution covering quotation, underwriting, issuance, renewals, and claims management
  • Low-code builders: Configurable tools for insurance product setup, document templates, and claims workflows—reducing dependency on developer input
  • Digital sales channels: Customer-facing modules for real-time quotation, binding, and online payment integration
  • Ecosystem integrations: APIs for banks and distributors, payment gateways, SMS/email notifications, and automated policy document generation
  • Financial & regulatory automation: Accruals and reporting modules tailored to Ukrainian insurance accounting standards, ensuring timely, compliant filings
  • Delivery & quality: Iterative roadmap with automated testing, CI/CD pipelines, and domain-driven modularization for scalable growth
  • Tech stack: Java, Spring, MS SQL, RabbitMQ, Selenium (for automated QA), RESTful API
Business impact:

Operational Efficiency: Streamlined policy and claims handling reduced manual effort and processing time.

Regulatory Accuracy: Automated accruals improved reporting consistency and compliance.

Speed to Market: Low-code tools accelerated launch of new products and endorsements.

Omnichannel Expansion: Unified platform supported agents, internal teams, and customers on a single system.

Quality & Reliability: Automated QA and modular architecture ensured stable releases and scalability.

Team:
  • PM
  • BA
  • 3 Developers
  • 1 QA Engineer
Call to action
Looking to modernize your insurance operations, accelerate product launches, and ensure compliance with automated financial reporting?
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